![]() ![]() Analyzing these traces will allow me to quickly confirm the outage and determine its impact on our systems. Taking the role of Firewatcher, I will immediately begin pulling transaction traces using our custom-built logging and tracing tools. However, our alerting systems are so sensitive that we often detect an airline outage before the airline themselves have even noticed the outage. Like smoke against clouds, a few bad requests among thousands of successful ones could be easy to miss. When this happens, here’s how we respond. But every now and then, an airline we’ve integrated has an unexpected outage. Our systems hum along while handling tens-of-thousands of transactions. Every engineer at Gordian is trained to be on Firewatch, and each of us takes on week-long shifts. If there’s an incident, they coordinate the response. The Firewatcher is our first-responder for issues that may impact our partners. From purchasing bags to securing the last seat on an urgent flight home, our partners depend on these systems to serve their customers. At any given second, our systems are processing critical transactions. Instead of maps and alidades, they use comprehensive monitoring and alerting tools that track every part of our system. They’re on constant lookout for potential problems among the hundreds of services we’ve integrated. With their compass, map and alidade, they quickly calculate the smoke’s location and relay it to fire suppression teams.Īt Gordian, we also have a Firewatcher. In the distance, they see something so subtle that most would miss - a small, rising plume of smoke against the clouds. This covers the entire selection and placement process, all training and development courses, and full course/trainee administration.From the lookout station, the Firewatcher scans the horizon. The programme fee is £10,000 per trainee. ![]() Excellent value for money – and an FIA member discount We check in with them, and you, fortnightly. Trainees can also call our course administration team for help and advice on any aspect of their programme. We ask our employer partners to appoint an experienced team member as the trainee’s mentor for the duration of the programme.
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